Who We Are
Customer Care Research is an independent organisation with 25 years experience of providing expert customer focused Business to Business, Trade, and Consumer Qualitative & Quantitative Research and Communications in the UK and abroad.
We specialise in customer, client, prospect and competitor knowledge for input into current business action plans, customer relationship initiatives, image and brand evaluation and future strategy.
Not only do we provide actionable information to help your company maintain good relationships with your existing customer base, but also valuable 'sales tool' information to assist you in selling your company to both old and new business prospects.
Our services are cost effective and can demonstrate a genuine R.O.I.
We are business people, so you get business information rather than just the numbers.
We turn... information into knowledge.
"I would highly recommend their services to all of those who want to further understand their customer database."
Customer Care Research recognises that good research and information projects are developed within a partnership between the business research consultant and the client.
We work with our clients on all aspects of the project, from initial strategy and database and information collection, to the research, analysis, reporting and recommendations.
Being run by business people rather than pure researchers, Customer Care Research can help and assist with the implementation of strategic improvement or development plans. In other words, to help make research work!
With offices in London and Cambridge, with a satellite in Edinburgh, we are conveniently located to serve the UK.
“We want business people to carry out our business research.”
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