Customer Care Research has many satisfied clients with whom we have worked over a number of years. Here are some of their glowing references.
“The project report was extremely comprehensive, so much so that it is a constant source of reference for any operational or strategic decision we make.”
Graham Jones - Director
“We have circulated the results of the survey and it's getting a tremendous amount of attention at present, - we're also putting together an action plan to address some of the recurring issues. It really has made a big impact on the management team and helped focus their thinking in terms of the messages we need to portray to clients and the operational issues we need to address. You did a great job. I intend to do some further Client Perception interviews on a quarterly basis - to capture any new clients that weren't included in the original study.”
Sue Shufflebottom – Director
"Customer Care Research provided us with significant data on our customer likes, dislikes, attitudes and behaviours towards our charity, which has been a massive help in our future planning and communications strategies. It enabled us to provide a better service and more targeted communications to our database, resulting in an upsell in donations and bookings.
Keith and the team were a joy to work with. They took the time to really understand the charity sector and our key customers/donors, and I would highly recommend their services to all of those who want to further understand their customer database."
Jon Woods – Marketing Director