What You Get

The quality of our research reports is one of the many reasons to work with Customer Care Research.

We provide not just statistics, but information and interpretation of the results to provide your business with actionable knowledge.

You can feed our research analysis and performance measurements directly into your quality measures, performance evaluation, KPI's, companywide strategy or individual departmental action plans and monitor implementation effectiveness and progress periodically.

Customer Research Research reports are business tools.

“The project report was extremely comprehensive, so much so that it is a constant source of reference for any operational or strategic decision we make.”

Graham Jones - Director - Hammonds Furniture:-



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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