What Next?

We would like to demonstrate how our research techniques will:

Enhance your customer appreciation    
Improve communications with customers    
Provide you with essential 'perceived' performance knowledge    
Benchmark and check levels of service    
Gather essential sales and image information    
Ensure an up to date customer database    
Obtain the data you need to maximise your business    
Pre-empt and minimise disloyalty    
Help you achieve and exceed your volume targets    

Contact us and we would be delighted to show how we can work as an integral part of your team.



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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