The sharing of ideas, innovations and business oriented solutions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Satisfaction or Appreciation?

 

 

 

 

Do you know the difference between satisfaction and appreciation?

In the business or consumer areas appreciation breeds loyalty, satisfaction alone does not.

We tell you more about how to measure it and generate it        Click Here

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fed Up with Pop Up Surveys 

 

 

 

 

How many web sites have pop up surveys?

How many are ignored?

An alternative approach       Click Here

 

 

 

 

 

 

 

 

 

 

 

 

A Neat Way of Gathering Monthly Service Data

 

 

 

 

For a number of our clients we host effective service data gathering sites.

This enables centralised data management, analysis and reporting.

To hear how we do it       Click Here

 

 

 

 

 

 

 

 

 

 

 

 

Don't Lose Major Accounts

 

 

 

 

It is important not to lose major accounts, but it equally important to target your stretched sales and
customer relationship teams.

Customer Care Research can help with both.         Click Here  

 

 

 

 

 

 

 

 

 

 

Competitor Benchmarking

 

 

 

 

 It is crucial to know how your competitors are perceived and to understand how you compare.

Our research methods provide the answers you need.      Click Here

 

 

 

 

 

 

 

 

 

 

Appreciation beats Satisfaction

 

 

 

 

 Do you know the difference between satisfaction and appreciation?

In the business or consumer areas appreciation breeds loyalty, satisfaction alone does not.

We tell you more about how to measure it and generate it.       Click Here

 

 

 

 

 

 

 

 

 

 

Customer Care Research Highlights - 1

 

 

 

 

 For an idea of how we approach key projects.     Click Here

 

 

 

 

 

 

 

 

 

 

Customer Care Research Highlights - 2

 

 

 

 

 For an idea of how we approach key projects.     Click Here

 

 

 

 

 

 

 

 

 

 

Contact Us

 

 

 

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