“The project report was extremely comprehensive, so much so that it is a constant source of reference for any operational or strategic decision we make.”
Graham Jones - Director
“We have circulated the results of the survey and it's getting a tremendous amount of attention at present, - we're also putting together an action plan to address some of the recurring issues. It really has made a big impact on the management team and helped focus their thinking in terms of the messages we need to portray to clients and the operational issues we need to address. You did a great job. I intend to do some further Client Perception interviews on a quarterly basis - to capture any new clients that weren't included in the original study.”
Sue Shufflebottom – Director
Jubilee Sailing Trust
"Customer Care Research helped our charity to research and collate customer satisfaction information, which has been a massive help in our future planning and communications strategies.
Keith and the team were instrumental in providing us with significant data on our customer likes, dislikes, attitudes and behaviours towards our charity, which has enabled us to provide a better service and more targeted communications to our database, resulting in an upsell in donations and bookings.
The research was carried out in a fast and efficient manner, and reported in a clear and concise way. Keith and the team were a joy to work with. They took the time to really understand the charity sector and our key customers/donors, and I would highly recommend their services to all of those who want to further understand their customer database."
Jon Woods – Marketing Director