Research Specialities - Knowledge Areas

Our forte is providing professional business minded research and evaluation using the most appropriate methods tailored to each client.

  Customer Satisfaction Research
  Appreciation Evaluation
  Loyalty & Retension Research
  Client Contentment Research
  Attitudinal and Image Reviews
  Disloyalty and Exit Investigations
  Competitor Price and Service Investigations
  Contract and Policy Pre-Renewal Interviews
  Performance Benchmarking and Tracking
  Employee and Management Surveys
  Knowledge Management
  Advertising and Promotional Research
  Consultancy and advice
  Customer Relationship Management
  Customer Maintenance Programmes


 


 

Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
Hertfordshire
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900
kartus@customer-care-research.com

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training

 

Beverley House
Beverley Way
Trumpington
Cambridge
Cambridgeshire
CB2 9JS

Partner: Jill Carpenter
Cambridge + 44 1223 572229
jcarpenter@customer-care-research.com

 

 
           
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