Research and Information Methodologies

Our research methodologies are tailor made for each client and project to achieve the maximum knowledge in the most cost efficient way.Customer Care Research will work with you to develop the most appropriate research components to maximise the information gathering potential of your project and to suit your budget.

We regularly use the following survey elements as part of our survey solutions.

Senior Executive Interviews    
Face to Face Interviews and Meetings    
In-depth Telephone Interviews    
Telephone Discussions    
Printed Questionnaires and Communications    
Executive Focus Groups    
Executive Events    
Hosted Internet Surveys    
Linked Internet Surveys    
Branded Internet Surveys and Web Forms    
Intranet (Internal) Surveys    
Web Data Entry for Companies    



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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