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Research and Information Methodologies

Our research methodologies are tailor made for each client and project to achieve the maximum knowledge in the most cost efficient way.Customer Care Research will work with you to develop the most appropriate research components to maximise the information gathering potential of your project and to suit your budget.

We regularly use the following survey elements as part of our survey solutions.

Senior Executive Interviews
Face to Face Interviews and Meetings
In-depth Telephone Interviews
Telephone Discussions
Printed Questionnaires and Communications
Executive Focus Groups
Executive Events
Hosted Internet Surveys
Linked Internet Surveys
Branded Internet Surveys and Web Forms
Intranet (Internal) Surveys
Web Data Entry for Companies


    London +44 (0) 1279 718900
Cambridge +44 (0) 1223 572229
  Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training
Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP