Latest News

New Projects

Annual customer service review for international manufacturer.

Multi-sector investigation for financial services conglomerate.

Building industry product and service review.

Regain - a lapsed customer project.

New Services

Front Desk - a new service offered by our sister organisation 'ViewFinder Research' that maximises the benefit of data collection and results reporting to companies requiring monthy benchmarking and service comparison.


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Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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