Customer Care Research established a web based
data inputting structure for all 26 conference
venues to continuously input their Guest Feedback
Survey forms.
Data automatically routed to Customer Care Research
for analysis.
Monthly reports and presentation material produced.
Venue performance monitored to enable immediate
fixes or long term improvement programmes.
Client specific reporting for in-house use and
for monitoring with client partners.
Annual employee survey to test employee opinion
and to match improvement suggestions with guest
feedback.
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