Market Research Society

Customer CareResearch is a Company Partner member of the Market Research Society.

We adhere to the standards required of the industry and have our own quality control measures in-house.

However, our research is business research and therefore our reports will attribute customer and client comments and suggestions, where required and appropriate, so as to maximise the value of the feedback.

You can find us in the MRS Market Research Buyers Guide and also on the MRS Buyers Guide website.




Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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