KnowledgeBase is an ideas, tips, suggestions and examples news-sheet produced by the Business Research Consultants Group, the umbrella name for the Customer Care Research research brands.

We give snapshots of how you can adapt our latest projects and also how to harness the ideas and components in your own work.

You can subscribe to the KnowledgeBase and periodically we will send you updates which will hopefully add new imetus and initiative to your customer and client knowledge programmes.

Please subscribe, or for a link to recent KnowledgeBase articles click on the KnowledgeBase icon.




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Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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