Sign up to our KnowledgeBase for regular tips and new ideas and initiatives in the field of client and customer relationship information management or contact us for suggestions as to how you might improve your current regime.

Customer Care Research can design multi-faceted, multi-strand research and information projects to suit your one off, ad hoc needs, or your ongoing long term plans.


We are used to contributing to our clients' briefs (if not writing all of it) and are happy to do so.

Contact us for some assistance.


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Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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