Customer Care Research

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Customer Care Research was engaged by the UK arm of this global service company to carry out a range of research and information projects.

Each module produced information that was used to produce strategic and tactical service plans.

Additional ad hoc modules were used to gauge competitor action and product development & feasibility.

Internal surveys linked customer and product information to employee measures and performance.

Regular Customer Maintenance research prevented customer defection and help to regain lost users.

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