Commercial-eyes is our business brand for specialising in competitor and market knowledge...

...both of which are key to successful business planning and business generation.

The combination of our methodologies, techniques and experience make what we do essential at any stage, be it to periodically test customer or client appreciation and loyalty or to conduct a review before (or after) acquisition, directional review or evaluation of the effectiveness of the product or service offer.

We run business buyer schemes to test competitor activity, products and service. Combined, this knowledge is fundamental to maximising the attractiveness of your business products, services and service.



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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