Case Studies

Customer Care Research works with clients to fulfil their strategic and operational information needs.

Projects can be modularised to provide periodic or ad hoc research for tactical or customer and client maintenance Knowledge

Our research provides the information components for every business.

Our case studies demonstrate the effectiveness of what we do and how, unlike other forms of research, can demonstrate a ROI.

Please check out the case studies, or you can download a copy of our company profile, more case studies or our typical report components below.


Company Acquisition

Service Performance

Customer Experience

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Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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