About Us

Customer Care Research recognises that good research and information projects are developed within a partnership between the business research consultant and the client.

We work with our clients on all aspects of the project, from initial strategy and database and information collection, to the research, analysis, reporting and recommendations.

Being run by business people rather than pure researchers, Customer Care Research can help and assist with the implementation of strategic improvement or development plans. In other words, to help make research work!

And with offices in London and Cambridge we are conveniently located in the UK.


“We want business people to carry out our business research.”



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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